I received a very apologetic phone call yesterday from the manager of the Raley's food story on Keystone. He said that more than a third of the Maine lobsters the Reno stores had ordered died on their way here from the Bay Area. No reasons why, perhaps they didn't like the altitude in the Sierra.
It's great to get this kind of follow-up. Makes the consumer feel like he/she has a voice. I should add that they are sending me a $20 gift card for my trouble -- I think I'll start sending them a complaint once a week.
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